Frequently Asked Questions
Everything you need to know about your MADLADY experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75. For orders below this amount, a flat shipping fee is applied at checkout.
What is your return policy?
We offer a 30-day return policy from the date you receive your package. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit' description in the product details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna.
Can I change or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately for assistance.
Are your products ethically sourced?
At MADLADY, we are committed to sustainability and fair labor practices. We work closely with our manufacturers to ensure high quality standards and ethical working conditions across our entire supply chain.